What These Numbers Mean for Your Team
The headline: About 47% of this work is automatable — essentially a coin flip. That's meaningful, but it also means the majority of the role stays human.
What can realistically be automated (that 47%):
- Routing and sorting documents through systems like OnBase
- Pulling data into Excel templates and formatting reports
- Sending standard status emails via Outlook
- Flagging missing information on submissions
These are repetitive, rule-based tasks where the computer simply follows instructions faster.
What stays human (the other 53%):
- Deciding whether an unusual risk actually fits underwriting guidelines — that requires judgment
- Communicating with brokers and agents when a file is complicated or sensitive
- Handling exceptions where the rules don't quite apply
- Catching errors that automation confidently gets wrong
Bottom line: At a $55K–$66K salary range, you're paying for judgment and relationship management. Automation handles the paperwork volume; your people handle everything that requires thinking.
Based on 17 postings our engine analyzed · updated .